Free standard shipping in Canada and the United States on orders of $2250 USD or more.
Frequently asked questions
How does shipping work?

All our orders are delivered from Marrakech (Morocco) and are delivered by DHL.

Rugs

Standard shipping in 4 to 5 weeks. Express delivery in 7 days.

Ceramics

Our ceramic products are made to order.

When you place your order online, the item is produced within 15 business days of your purchase. DHL then ships it within 7 to 10 business days. We therefore estimate a 15 to 30 day delivery time for your package.

All our products are handmade. We strive to produce them and ship them to you as soon as possible. If for any reason there is a delay in your order, you will be notified by email.

Courtesy delivery

Standard shipping is offered on all orders of $2,250 USD and more.

Express delivery

If you wish to expedite the delivery of your order, express delivery is available for an additional $85 USD for some European countries and an additional $225 USD for Canada and the USA. These fees are calculated at checkout.

If you wish to have any of our products shipped elsewhere in the world, please contact us by email at info@unpeuplusloin.com.

How can I follow the delivery of my package? 

A link sending you to DHL's platform will be sent to you by email when your order is shipped. 

How can I clean my rug?

Smaller rugs can go in the washing machine, in cold water, and a delicate cycle.

For larger rugs, you can apply "terre de Sommières", an absorbent dry clay, and then vacuum. 

For stains, we recommend black soap or "savon de Marseille". Combine the soap with lukewarm water and baking soda or white vinegar.

For maximum comfort, add a few drops of essential oil to your mix: lavender, lemon, eucalyptus or tea tree are some of our favorites.

Do you take custom orders? 
Yes, please send us a message via the form on the contact page and specify the colors, size and design you are looking for.
What is your refund policy? 
We do not offer refunds or exchanges.

Availability